I am a Rider

Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.

52 articles in this collection
Written by Axel 🇳🇱 🇬🇧, Adrik 🇳🇱🇬🇧, Ashley and 1 other

Getting started

How to use the Packaly x Cargoroo cargo bike

Written by Ashley
Updated over a week ago

How to update Packaly Rider App

Written by Ashley
Updated over a week ago

What delivery vehicles do we allow?

Packaly sticks to the bike only!

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What is the Packaly dress code?

What we offer and what we recommend you wear during your shift

Written by Ashley
Updated over a week ago

Packaly Rider onboarding process

Wondering how the Packaly Rider onboarding process works? Here we explain it all!

Written by Ashley
Updated over a week ago

How does the Rider app work?

A short and clear description on how the rider app works before you get started

Written by Ashley
Updated over a week ago

What it means to be on the waitlist

We strive for a fair supply and demand between orders and Riders

Written by Ashley
Updated over a week ago

Information about working with Verloning.nl

Packaly requires riders to have a KVK number so they are able to register as freelancers, with Verloning.nl the process becomes easier.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What do I need before going to the KVK office?

Before we can start your onboarding, you have to complete your KVK registration.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How do I apply for a KVK appointment?

We explain you how you get your appointment at the KVK office.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

How to get a KBO/CBE and VAT number

Everything you need to know to start as a bike courier in Belgium🇧🇪

Written by Anoek🇳🇱🇬🇧
Updated over a week ago

How to sign up using Accountable

Ready to start riding? 🇧🇪

Written by Anoek🇳🇱🇬🇧
Updated over a week ago

I am not receiving any orders to deliver in an active city, why is that?

You are a Packaly rider but you're not receiving any orders in a city where Packaly is active in.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The in-store Rider rules

We have a great code of conduct for the job, here it is explained.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to book a shift, how do I do that?

You can go active when you feel like

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Rider Login Zones

Here are all the zones you can log in and go active in!

Written by Ashley
Updated over a week ago

Your account

How to setup your Rider Settings

Here you will find all the details for your rider settings

Written by Ashley
Updated over a week ago

My notifications are not working

What to do when your notifications are not working

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Changing from Verloning to KvK

Written by Ashley
Updated over a week ago

Differences between verloning.nl and your own KvK number

Read the cons and the pros for every option you have as a Rider when you sign up

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I want to change my personal information, how?

Got a mistake in your personal information? We can edit that for you.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I want to reset my password, how?

In case you forgot your password we are able to help!

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Delivery & orders

Barcode verification

All information regarding delivering with the new barcode system!

Written by Ashley
Updated over a week ago

My bicycle just broke, what do I do?

What to do when you have a flat tire, a broken chain or another problem with your bike that blocks you from finishing your order or shift.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The products are damaged, what can I do?

What to do when the products you are delivering are damaged.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer wants to change the delivery address, now what?

The customer gave up the wrong delivery address. What to do next?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What you should know when delivering alcohol

Check the ID card before handing over the order, always

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The store cancelled my delivery, now what?

What to do when the store cancels your delivery

Written by Ashley
Updated over a week ago

I can't find the pick-up location, now what?

What you need to do when you can't find the pick-up location

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I can't find the drop-off location, what now?

What to do when you cannot find the drop-off location.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The store is taking too long, what can I do?

This is what you do when you are waiting very long at a store.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The package doesn't fit in the bag, what do I do next?

The delivery bag is full but there are packages left to be delivered

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I am doing my first order, how does it work?

A quick guide on picking up your first order and delivering it to the customer.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I have a problem with a delivery, now what?

You have a problem with a delivery. Let's see how we can fix that.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer does not accept the delivery, what can I do?

You are delivering an order, but the customer does not want to accept it. What do you do next?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I need to return a delivery to the store, how?

When the customer is not at home, you need to deliver the order back to the store or to a neighbour.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The customer isn't home, how do I deliver at the neighbour?

What to do when your customer is not home or opening the door

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I declined an order, what happens next?

What happens when you do not want to do a certain order and you decline it?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Finance and billing

Processing ABN instant payments in MoneyBird

Written by Ashley
Updated over a week ago

How to make use of ABN Instant Payments

With ABN Instant Payments, you have more control on when you get paid.

Written by Ashley
Updated over a week ago

Making use of the VAT exemption scheme - Belgium

Applicable in Belgium

Written by Ashley
Updated over a week ago

Making use of the Kleine Ondernemersregeling (KOR) - Netherlands

Applicable in The Netherlands

Written by Ashley
Updated over a week ago

Can I get invoices without taxes, accordingly to the KOR-scheme?

Small business scheme is also known as the Kleine Ondernemers Regeling

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

When will I receive my earnings?

When do we pay the rider, and how does this work?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How much do you earn as a bike courier?

Here, we explain everything about the earning structure for Packaly Riders

Written by Ashley
Updated over a week ago

Something is wrong with my invoice, what can I do?

Sometimes we make a mistake and there can be something wrong on the invoice

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I need my invoice, how to get it?

What you earn is printed on an invoice. We send that to you through email.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I need to do my finances, is that hard?

Everything you need to know about how Packaly is dealing with taxes and your payout.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Danger and important issues

You have a problem and can't solve it, now what?

You have a problem that you just cannot figure out, what's next.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to use my phone on my bike, can I?

You are not allowed to use your phone on the bicycle, there is even a law for it. We explain you everything about it here.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I had an accident, what should I do?

You had an accident? This is what you should do next.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I am in danger, or I feel unsafe, what do I do?

Everything you should know about what to do when you face violence or an harassment

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago