I am a Rider

Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.

44 articles in this collection
Written by Axel 🇳🇱 🇬🇧, Adrik 🇳🇱🇬🇧, and Ashley

Getting started

How to use Packaly x Cargoroo cargo bike

Written by Ashley
Updated this week

How to update Packaly Rider App

Written by Ashley
Updated this week

Packaly Rider onboarding process

Wondering how the Packaly Rider onboarding process works? Here we explain it all!

Written by Ashley
Updated over a week ago

What is the Packaly dress code?

What we offer and what we recommend you wear during your shift

Written by Ashley
Updated over a week ago

How does the Rider app work?

A short and clear description on how the rider app works before you get started

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

What it means to be on the waitlist

We strive for a fair supply and demand between orders and Riders

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Information about working with Verloning.nl

Packaly requires riders to have a KVK number so they are able to register as freelancers, with Verloning.nl the process becomes easier.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What do I need before going to the KVK office?

Before we can start your onboarding, you have to complete your KVK registration.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How do I apply for a KVK appointment?

We explain you how you get your appointment at the KVK office.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I am not receiving any orders to deliver in an active city, why is that?

You are a Packaly rider but you're not receiving any orders in a city where Packaly is active in.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The in-store Rider rules

We have a great code of conduct for the job, here it is explained.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to book a shift, how do I do that?

You can go active when you feel like

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Rider Login Zones

Here are all the zones you can log in and go active in!

Written by Ashley
Updated over a week ago

Your account

Changing from Verloning to KvK

Written by Ashley
Updated over a week ago

Differences between a 0-hour contract, verloning.nl and your own KvK number

Read the cons and the pros for every option you have as a Rider when you sign up

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I want to change my personal information, how?

Got a mistake in your personal information? We can edit that for you.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I want to reset my password, how?

In case you forgot your password we are able to help!

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Delivery & orders

Barcode verification

All information regarding delivering with the new barcode system!

Written by Ashley
Updated over a week ago

My bicycle just broke, what do I do?

What to do when you have a flat tire, a broken chain or another problem with your bike that blocks you from finishing your order or shift.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The products are damaged, what can I do?

What to do when the products you are delivering are damaged.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer wants to change the delivery address, now what?

The customer gave up the wrong delivery address. What to do next?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What you should know when delivering alcohol

Check the ID card before handing over the order, always

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The store cancelled my delivery, now what?

What to do when the store cancels your delivery

Written by Ashley
Updated over a week ago

I can't find the pick-up location, now what?

What you need to do when you can't find the pick-up location

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I can't find the drop-off location, what now?

What to do when you cannot find the drop-off location.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The store is taking very long, what can I do?

This is what you do when you are waiting very long at a store.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The package doesn't fit in the bag, what do I do next?

The delivery bag is full but there are packages left to be delivered

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I am doing my first order, how does it work?

A quick guide on picking up your first order and delivering it to the customer.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I have a problem with a delivery, now what?

You have a problem with a delivery. Let's see how we can fix that.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer does not accept the delivery, what can I do?

You are delivering an order, but the customer does not want to accept it. What do you do next?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I need to return a delivery to the store, how?

When the customer is not at home, you need to deliver the order back to the store or to a neighbour.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The customer isn't home, how do I deliver at the neighbour?

What to do when your customer is not home or opening the door

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I declined an order, what happens next?

What happens when you do not want to do a certain order and you decline it?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Finance and billing

Making use of the VAT exemption scheme - Belgium

Applicable in Belgium

Written by Ashley
Updated over a week ago

Making use of the Kleine Ondernemersregeling (KOR) - Netherlands

Applicable in The Netherlands

Written by Ashley
Updated over a week ago

When will I receive my earnings?

When do we pay the rider, and how does this work?

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How much do you earn as a bike courier?

Here, we explain everything about the earning structure for Packaly Riders

Written by Ashley
Updated over a week ago

Something is wrong with my invoice, what can I do?

Sometimes we make a mistake and there can be something wrong on the invoice

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I need my invoice, how to get it?

What you earn is printed on an invoice. We send that to you through email.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I need to do my finances, is that hard?

Everything you need to know about how Packaly is dealing with taxes and your payout.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Danger and important issues

You have a problem and can't solve it, now what?

You have a problem that you just cannot figure out, what's next.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to use my phone on my bike, can I?

You are not allowed to use your phone on the bicycle, there is even a law for it. We explain you everything about it here.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I had an accident, what do I do?

You had an accident? This is what you should do next.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I am in danger, or I feel unsafe, what do I do?

Everything you should know about what to do when you face violence or an harassment

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago