I am a Rider

Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.

Axel 🇳🇱 🇬🇧 avatar Adrik 🇳🇱🇬🇧 avatar Ashley avatar
44 articles in this collection
Written by Axel 🇳🇱 🇬🇧, Adrik 🇳🇱🇬🇧, and Ashley
Getting started

How to use Packaly x Cargoroo cargo bike

Ashley avatar
Written by Ashley
Updated this week

How to update Packaly Rider App

Ashley avatar
Written by Ashley
Updated this week

Packaly Rider onboarding process

Wondering how the Packaly Rider onboarding process works? Here we explain it all!
Ashley avatar
Written by Ashley
Updated over a week ago

What is the Packaly dress code?

What we offer and what we recommend you wear during your shift
Ashley avatar
Written by Ashley
Updated over a week ago

How does the Rider app work?

A short and clear description on how the rider app works before you get started
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

What it means to be on the waitlist

We strive for a fair supply and demand between orders and Riders
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Information about working with Verloning.nl

Packaly requires riders to have a KVK number so they are able to register as freelancers, with Verloning.nl the process becomes easier.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What do I need before going to the KVK office?

Before we can start your onboarding, you have to complete your KVK registration.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How do I apply for a KVK appointment?

We explain you how you get your appointment at the KVK office.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I am not receiving any orders to deliver in an active city, why is that?

You are a Packaly rider but you're not receiving any orders in a city where Packaly is active in.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The in-store Rider rules

We have a great code of conduct for the job, here it is explained.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to book a shift, how do I do that?

You can go active when you feel like
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago
Delivery & orders

Barcode verification

All information regarding delivering with the new barcode system!
Ashley avatar
Written by Ashley
Updated over a week ago

My bicycle just broke, what do I do?

What to do when you have a flat tire, a broken chain or another problem with your bike that blocks you from finishing your order or shift.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The products are damaged, what can I do?

What to do when the products you are delivering are damaged.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer wants to change the delivery address, now what?

The customer gave up the wrong delivery address. What to do next?
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What you should know when delivering alcohol

Check the ID card before handing over the order, always
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The store cancelled my delivery, now what?

What to do when the store cancels your delivery
Ashley avatar
Written by Ashley
Updated over a week ago

I can't find the pick-up location, now what?

What you need to do when you can't find the pick-up location
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I can't find the drop-off location, what now?

What to do when you cannot find the drop-off location.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The store is taking very long, what can I do?

This is what you do when you are waiting very long at a store.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The package doesn't fit in the bag, what do I do next?

The delivery bag is full but there are packages left to be delivered
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I am doing my first order, how does it work?

A quick guide on picking up your first order and delivering it to the customer.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I have a problem with a delivery, now what?

You have a problem with a delivery. Let's see how we can fix that.
Axel 🇳🇱 🇬🇧 avatar
Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The customer does not accept the delivery, what can I do?

You are delivering an order, but the customer does not want to accept it. What do you do next?
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I need to return a delivery to the store, how?

When the customer is not at home, you need to deliver the order back to the store or to a neighbour.
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

The customer isn't home, how do I deliver at the neighbour?

What to do when your customer is not home or opening the door
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I declined an order, what happens next?

What happens when you do not want to do a certain order and you decline it?
Adrik 🇳🇱🇬🇧 avatar
Written by Adrik 🇳🇱🇬🇧
Updated over a week ago