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I am a Rider
Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.
How to become a Packaly rider
What equipment can I use?
Where can I find my IBAN?
How to update Packaly Rider App
What delivery vehicles do we allow?
What is the Packaly dress code?
How does the Rider app work?
What it means to be on the waitlist
Information about working with Verloning.nl
What do I need before going to the KVK office?
How do I apply for a KVK appointment?
How to get a KBO/CBE and VAT number
How to sign up using Accountable
I am not receiving any orders to deliver in an active city, why is that?
The in-store Rider rules
I want to book a shift, how do I do that?
Barcode verification
My bicycle just broke, what do I do?
Change in Barcode Scanning
The products are damaged, what can I do?
The customer wants to change the delivery address, now what?
What you should know when delivering alcohol
The store cancelled my delivery, now what?
I can't find the pick-up location, now what?
I can't find the drop-off location, what now?
The store is taking too long, what can I do?
The package doesn't fit in the bag, what do I do next?
I am doing my first order, how does it work?
I have a problem with a delivery, now what?
The customer does not accept the delivery, what can I do?
I need to return a delivery to the store, how?
The customer isn't home, how do I deliver at the neighbour?
I declined an order, what happens next?
Processing ABN instant payments in MoneyBird
How to make use of ABN Instant Payments
Making use of the VAT exemption scheme - Belgium
Making use of the Kleine Ondernemersregeling (KOR) - Netherlands
Can I get invoices without taxes, accordingly to the KOR-scheme?
When will I receive my earnings?
Something is wrong with my invoice, what can I do?
I need my invoice, how to get it?
I need to do my finances, is that hard?