Packaly

Anoek🇳🇱🇬🇧

Adrik 🇳🇱🇬🇧

Tehanie 🇬🇧

Every question a rider could have can be found in this section. We try to answer every question you can have as a rider here.

I am a Rider

The onboarding process, super easy from A to Z

How to become a Packaly rider

IBAN stands for international bank account number, and you need to have one in order to get paid.

Where can I find my IBAN?

How to update Packaly Rider App

What delivery vehicles do we allow?

What we offer and what we recommend you wear during your shift

What is the Packaly dress code?

A short and clear description on how the rider app works before you get started

How does the Rider app work?

We strive for a fair supply and demand between orders and Riders

What it means to be on the waitlist

Packaly requires riders to have a KVK number so they are able to register as freelancers, with Verloning.nl the process becomes easier.

Information about working with Verloning.nl

Before we can start your onboarding, you have to complete your KVK registration.

What do I need before going to the KVK office?

We explain you how you get your appointment at the KVK office.

How do I apply for a KVK appointment?

Everything you need to know to start as a bike courier in Belgium🇧🇪

How to get a KBO/CBE and VAT number

How to sign up using Accountable

You are a Packaly rider but you're not receiving any orders in a city where Packaly is active in.

I am not receiving any orders to deliver in an active city, why is that?

We have a great code of conduct for the job, here it is explained.

The in-store Rider rules

I want to book a shift, how do I do that?

Yoni Brandsen

Dorina Cociug

Getting started

Here are all the zones you can log in and go active in!

Rider Login Zones

Rider app login zones

It is mandatory for your company to apply for VAT registration with the Dutch tax authorities, before starting your activities.

VAT registration in NL

Here you will find all the details for your rider settings

How to setup your Rider Settings

What to do when your notifications are not working

My notifications are not working

Read the cons and the pros for every option you have as a Rider when you sign up

Differences between verloning.nl and your own KvK number

In case you forgot your password we are able to help!

I want to reset my password, how?

Axel 🇳🇱 🇬🇧

Your account

All information regarding delivering with the new barcode system!

Barcode verification

What to do when you have a flat tire, a broken chain or another problem with your bike that blocks you from finishing your order or shift.

My bicycle just broke, what do I do?

Change in Barcode Scanning

What to do when the products you are delivering are damaged.

The products are damaged, what can I do?

The customer gave up the wrong delivery address. What to do next?

The customer wants to change the delivery address, now what?

Check the ID card before handing over the order, always

What you should know when delivering alcohol

What to do when the store cancels your delivery

The store cancelled my delivery, now what?

What you need to do when you can't find the pick-up location

I can't find the pick-up location, now what?

What to do when you cannot find the drop-off location.

I can't find the drop-off location, what now?

This is what you do when you are waiting very long at a store.

The store is taking too long, what can I do?

The delivery bag is full but there are packages left to be delivered

The package doesn't fit in the bag, what do I do next?

A quick guide on picking up your first order and delivering it to the customer.

I am doing my first order, how does it work?

You have a problem with a delivery. Let's see how we can fix that.

I have a problem with a delivery, now what?

You are delivering an order, but the customer does not want to accept it. What do you do next?

The customer does not accept the delivery, what can I do?

When the customer is not at home, you need to deliver the order back to the store or to a neighbour.

I need to return a delivery to the store, how?

What to do when your customer is not home or opening the door

The customer isn't home, how do I deliver at the neighbour?

What happens when you do not want to do a certain order and you decline it?

I declined an order, what happens next?

Delivery & orders

Processing ABN instant payments in MoneyBird

With ABN Instant Payments, you have more control on when you get paid.

How to make use of ABN Instant Payments

Making use of the VAT exemption scheme - Belgium

Making use of the Kleine Ondernemersregeling (KOR) - Netherlands

Small business scheme is also known as the Kleine Ondernemers Regeling

Can I get invoices without taxes, accordingly to the KOR-scheme?

When do we pay the rider, and how does this work?

When will I receive my earnings?

Sometimes we make a mistake and there can be something wrong on the invoice

Something is wrong with my invoice, what can I do?

What you earn is printed on an invoice. We send that to you through email.

I need my invoice, how to get it?

Everything you need to know about how Packaly is dealing with taxes and your payout.

I need to do my finances, is that hard?

Finance and billing

You have a problem that you just cannot figure out, what's next.

You have a problem and can't solve it, now what?

You are not allowed to use your phone on the bicycle, there is even a law for it. We explain you everything about it here.

I want to use my phone on my bike, can I?

You had an accident? This is what you should do next.

I had an accident, what should I do?

Everything you should know about what to do when you face violence or an harassment