If your package was scanned within the last three days and you haven't received any updates, please contact our support team. The delay could be due to sorting issues or a possible missorting. Typically, the parcel is back on track within a week, but it's important to notify us about this situation.

If you need assistance you can do this either through our chat bot on the Packaly website and on the Tracking Page, or by emailing us directly at [email protected]