Unfortunately this mean that your parcel is delayed.

If your parcel is still on the status announced, we have not received it yet from the sender. In other cases, we have an internal delay and will deliver your parcel as soon as possible. If your parcels is not delivered within two working days, we recommend you to contact us again.

You can contact us either through our chat bot on the Packaly website and on the Tracking Page, or by emailing us directly at [email protected].