Oh no 😣 We're sorry to hear that there was an issue with your delivery!
We have a few simple steps to follow that can help you locate your package:
Sometimes packages are delivered directly into the mailbox. Have you checked your there? If not, please do so first. If the package isn't there...
Double check that your address is correct. Maybe there was an error and the wrong house number was input. If this all looks fine...
Reach out to our Customer Support Team. They are here to help and will start an investigation with the driver!
You can contact us either through our chat bot on the Packaly website and on the Tracking Page, or by emailing us directly at [email protected]