I am a consumer

These are the questions and answers that anybody can have about the services that we offer. We answer everything regarding a delivery.

5 articles in this collection
Written by Axel 🇳🇱 🇬🇧 and Adrik 🇳🇱🇬🇧

Order information

I gave the wrong delivery address, what now?

What to do when you want to change the address from an ongoing delivery.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

I did not receive my package, what now?

What to do when your package was supposed to be there, but isn't

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How long does an order normally take?

Everything about tracking the order until you drop it off at the doorstep.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Behaviour

I received my package, but the delivery rider wasn't professional

If the rider who delivered your package wasn't polite to you you can start a complaint with us.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Damages

I received broken products, now what?

You received a damaged product and want to know what to do next

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago