I am a store | Packaly support

Getting started

What are the opening hours of Packaly?

We work on specific hours, but it's good to know when you can expect a rider.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Which cities is Packaly currently active in?

These are the cities that Packaly is currently active. Stay up to date, this regularly changes.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

These are the products we do not deliver

This is what we deliver and what we do not deliver.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to start shipping, what do I need?

What do you need to have to start shipping with the dashboard?

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I changed my opening hours, how do I inform you guys?

If your store has different opening times or you need to change them, this is how to get it done.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The rider brings their bike inside, now what?

What to do when a Rider wants to take a bicycle inside

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Your account

How to login to your account

How do you login to your Packaly Dashboard account

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I cannot find my order in the dashboard, now what?

What to do when you can't find an order in the dashboard

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I didn't receive my login credentials, now what?

When you just signed up for the dashboard but did not receive your details in your inbox

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I forgot my password, what do I do?

I want to reset my dashboard password.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Delivery questions

A product is missing and the order already left, now what?

What to do when you shipped an order and a product is missing.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

How far does Packaly deliver from my store to my customers?

I have a store and I want to know if I am able to deliver the distance to my customers with Packaly.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What happens to my product if the customer is not at the agreed drop-off location?

You are a store and your product was not delivered to your customers agreed delivery point.

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How do we guarantee ID checks when delivering alcohol?

Packaly checks the customer its ID when delivering alcohol

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

What order do I give to what rider?

It's important to hand out the correct order to the rider.

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

I want to cancel a shipment, what do I do?

What do you need to do when you want to cancel a shipment

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

The rider is late picking up the order, now what?

The rider is picking up the order but turns out to be late. What do you do next?

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Order information

The product you need to ship is not in stock

What you need to do when you can't ship the products that are ordered

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Finance & Invoices

Can I get invoices instead of paying per order?

Standard we offer Mollie payments for every single order

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

How do I pay for a shipment?

When I want to create a shipment, how do I pay for it?

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

There is something wrong on my invoice, how?

Something is wrong on the invoice, let's fix that!

Written by Axel 🇳🇱 🇬🇧
Updated over a week ago

Shipping dashboard

The first delivery using the Packaly Dashboard

To give you an idea of how the first delivery will go, in this article we have explained the process what is expected of you

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Voeg een of meerdere winkels toe

Iedere bestelling heeft een ophaallocatie nodig, daarom dien je een of meerdere winkels in te voeren waar onze Rider het pakket ophaalt

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago

Hoe werkt het Dashboard?

Een bestelling verzenden in je stad is nog nooit zo simpel en makkelijk geweest, vind hier alle informatie die je nodig hebt

Written by Adrik 🇳🇱🇬🇧
Updated over a week ago