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I am a store
I am a store
Every question you have as a partner about using Packaly as a delivery service.
24 articles in this collection
Written by
Axel 🇳🇱 🇬🇧
and
Adrik 🇳🇱🇬🇧
Getting started
What are the opening hours of Packaly?
We work on specific hours, but it's good to know when you can expect a rider.
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
Which cities is Packaly currently active in?
These are the cities that Packaly is currently active. Stay up to date, this regularly changes.
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
These are the products we do not deliver
This is what we deliver and what we do not deliver.
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
I want to start shipping, what do I need?
What do you need to have to start shipping with the dashboard?
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
I changed my opening hours, how do I inform you guys?
If your store has different opening times or you need to change them, this is how to get it done.
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
The rider brings their bike inside, now what?
What to do when a Rider wants to take a bicycle inside
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago
Your account
How to login to your account
How do you login to your Packaly Dashboard account
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
I cannot find my order in the dashboard, now what?
What to do when you can't find an order in the dashboard
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
I didn't receive my login credentials, now what?
When you just signed up for the dashboard but did not receive your details in your inbox
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
I forgot my password, what do I do?
I want to reset my dashboard password.
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
Delivery questions
A product is missing and the order already left, now what?
What to do when you shipped an order and a product is missing.
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
How far does Packaly deliver from my store to my customers?
I have a store and I want to know if I am able to deliver the distance to my customers with Packaly.
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago
What happens to my product if the customer is not at the agreed drop-off location?
You are a store and your product was not delivered to your customers agreed delivery point.
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago
How do we guarantee ID checks when delivering alcohol?
Packaly checks the customer its ID when delivering alcohol
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago
What order do I give to what rider?
It's important to hand out the correct order to the rider.
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
I want to cancel a shipment, what do I do?
What do you need to do when you want to cancel a shipment
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
The rider is late picking up the order, now what?
The rider is picking up the order but turns out to be late. What do you do next?
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
Order information
The product you need to ship is not in stock
What you need to do when you can't ship the products that are ordered
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
Finance & Invoices
Can I get invoices instead of paying per order?
Standard we offer Mollie payments for every single order
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago
How do I pay for a shipment?
When I want to create a shipment, how do I pay for it?
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
There is something wrong on my invoice, how?
Something is wrong on the invoice, let's fix that!
Written by
Axel 🇳🇱 🇬🇧
Updated over a week ago
Shipping dashboard
The first delivery using the Packaly Dashboard
To give you an idea of how the first delivery will go, in this article we have explained the process what is expected of you
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago
Voeg een of meerdere winkels toe
Iedere bestelling heeft een ophaallocatie nodig, daarom dien je een of meerdere winkels in te voeren waar onze Rider het pakket ophaalt
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago
Hoe werkt het Dashboard?
Een bestelling verzenden in je stad is nog nooit zo simpel en makkelijk geweest, vind hier alle informatie die je nodig hebt
Written by
Adrik 🇳🇱🇬🇧
Updated over a week ago