Packaly

Axel 🇳🇱 🇬🇧

Adrik 🇳🇱🇬🇧

Every question you have as a partner about using Packaly as a delivery service.

I am a store

We work on specific hours, but it's good to know when you can expect a rider.

What are the opening hours of Packaly?

These are the cities that Packaly is currently active. Stay up to date, this regularly changes.

Which cities is Packaly currently active in?

This is what we deliver and what we do not deliver.

These are the products we do not deliver

What do you need to have to start shipping with the dashboard?

I want to start shipping, what do I need?

If your store has different opening times or you need to change them, this is how to get it done.

I changed my opening hours, how do I inform you guys?

What to do when a Rider wants to take a bicycle inside

The rider brings their bike inside, now what?

Getting started

How do you login to your Packaly Dashboard account

How to login to your account

What to do when you can't find an order in the dashboard

I cannot find my order in the dashboard, now what?

When you just signed up for the dashboard but did not receive your details in your inbox

I didn't receive my login credentials, now what?

I forgot my password, what do I do?

Your account

What to do when you shipped an order and a product is missing.

A product is missing and the order already left, now what?

I have a store and I want to know if I am able to deliver the distance to my customers with Packaly.

How far does Packaly deliver from my store to my customers?

You are a store and your product was not delivered to your customers agreed delivery point.

What happens to my product if the customer is not at the agreed drop-off location?

Packaly checks the customer its ID when delivering alcohol

How do we guarantee ID checks when delivering alcohol?

It's important to hand out the correct order to the rider.

What order do I give to what rider?

What do you need to do when you want to cancel a shipment

I want to cancel a shipment, what do I do?

The rider is picking up the order but turns out to be late. What do you do next?

The rider is late picking up the order, now what?

Delivery questions

What you need to do when you can't ship the products that are ordered

The product you need to ship is not in stock

Order information

Standard we offer Mollie payments for every single order

Can I get invoices instead of paying per order?

When I want to create a shipment, how do I pay for it?

How do I pay for a shipment?

Something is wrong on the invoice, let's fix that!

There is something wrong on my invoice, how?

Finance & Invoices

To give you an idea of how the first delivery will go, in this article we have explained the process what is expected of you

The first delivery using the Packaly Dashboard

Iedere bestelling heeft een ophaallocatie nodig, daarom dien je een of meerdere winkels in te voeren waar onze Rider het pakket ophaalt

Voeg een of meerdere winkels toe

Een bestelling verzenden in je stad is nog nooit zo simpel en makkelijk geweest, vind hier alle informatie die je nodig hebt

Getting started

Your account

Delivery questions

Order information

Finance & Invoices

Shipping dashboard