Packaly support
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I am a store
I am a store

Every question you have as a partner about using Packaly as a delivery service.

Axel πŸ‡³πŸ‡± πŸ‡¬πŸ‡§ avatarAdrik πŸ‡³πŸ‡±πŸ‡¬πŸ‡§ avatar
By Axel and 1 other2 authors24 articles

Getting started


What are the opening hours of Packaly?
Which cities is Packaly currently active in?
These are the products we do not deliver
I want to start shipping, what do I need?
I changed my opening hours, how do I inform you guys?
The rider brings their bike inside, now what?

Your account


How to login to your account
I cannot find my order in the dashboard, now what?
I didn't receive my login credentials, now what?
I forgot my password, what do I do?

Delivery questions


A product is missing and the order already left, now what?
How far does Packaly deliver from my store to my customers?
What happens to my product if the customer is not at the agreed drop-off location?
How do we guarantee ID checks when delivering alcohol?
What order do I give to what rider?
I want to cancel a shipment, what do I do?
The rider is late picking up the order, now what?

Order information


The product you need to ship is not in stock

Finance & Invoices


Can I get invoices instead of paying per order?
How do I pay for a shipment?
There is something wrong on my invoice, how?

Shipping dashboard


The first delivery using the Packaly Dashboard
Voeg een of meerdere winkels toe
Hoe werkt het Dashboard?
Packaly support