When your product is picked up at your store by a rider, the intention of Packaly is to deliver it as soon as possible to your customers. In some occasions it is possible that your customer is not at the agreed drop-off location and is not reachable. Therefore, Packaly created a routine in which it explicitly explains how the rider is supposed to act in such situations, click here to find out more: What to do if the customer is not at home. 

Important Note: 

We want to make sure that when you send an order out that the customers will receive it either way. 

At Packaly we want to make sure you are receiving the best possible service. If you have any further questions please contact us.