You are a Packaly rider and completed the on-boarding process successfully. However, you are not receiving any orders to deliver in a city Packaly operates in. There could be several reasons for this, the most likely reasons to occur are listed below.

Unable to receive orders because:

  • NOT IN THE ZONE: You might be in a city where Packaly operates in however that does not necessarily mean Packaly will deliver in your region. This is the result of not having signed-up stores in your region that are within 5 km. To find out more about how Packaly's zone selection works click here.

  • NO ORDERS: it is possible that currently the stores in your city have no orders available for you to deliver to their customers. 

  • TECHNICAL ERROR: there is always a possibility that a technical error could occur on the rider app and therefore no orders can be seen. If you are certain this is the case please contact us as soon as possible.

If you think your situation does not add up with the reasons mentioned above please do not hesitate to contact us. Explain to the support team what circumstances you are dealing with, and we will assist you as best as we can and resolve the issue as soon as possible. 

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