You are doing a delivery or still picking up the products and you find out that the products you need to deliver are damaged before you even touched them or you find out at the customer door. This is very inconveniënt but it's best to tell emmediatly. 

What do you do next? 

  • When you are at the pick-up location and you see that the box or package you need to deliver is damaged, first tell the employee at the store to check the box.

  • If the package is so damaged that you cannot take it anymore, feel free to refuse or tell them to repack it and check the products. 

🚫 We would advice you not to take product that are damaged.

Important note:
If the store does not want to repack the products, contact Packaly support so we can look into the problem together with you and the store. 

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