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I can't find the pick-up location, now what?
I can't find the pick-up location, now what?

What you need to do when you can't find the pick-up location

Axel ๐Ÿ‡ณ๐Ÿ‡ฑ ๐Ÿ‡ฌ๐Ÿ‡ง avatar
Written by Axel ๐Ÿ‡ณ๐Ÿ‡ฑ ๐Ÿ‡ฌ๐Ÿ‡ง
Updated over a week ago

Sometimes even the best navigation systems cannot locate the exact location you need to go to. Therefore, we advice you to take the following actions when you really cannot find the drop-off location:

  1. Look around or ask if someone knows where the certain address is.

  2. Check your navigation app again. Maybe verify the address one more time with the app?ย 

  3. Still nothing? Get in contact with someone living in the neighborhood. Ring a doorbell and ask around!

  4. Get in touch with our Support Team through the chat. Maybe we can help you out!

  5. Still cannot find it, we will send out help. We will contact the store and tell them that the drop-off location is invalid.ย 

  6. Bring the package back to the store and contact the Support Team!

Important note:
It's important to ask your fellow riders. They probably also know the location or can help you out. Contact the squad leader. They know their city like it's their back garden.ย 

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