All Collections
I am a consumer
Order information
I did not receive my package, what now?
I did not receive my package, what now?

What to do when your package was supposed to be there, but isn't

Adrik ๐Ÿ‡ณ๐Ÿ‡ฑ๐Ÿ‡ฌ๐Ÿ‡ง avatar
Written by Adrik ๐Ÿ‡ณ๐Ÿ‡ฑ๐Ÿ‡ฌ๐Ÿ‡ง
Updated over a week ago

We always try to deliver the package in the timeframe that you have picked. When this is not the case and your package appears to be delivered, but you did not receive your package, we advise you to contact Packaly Support by chat.ย 

Please mention the following in your message:

  • Your order number

  • Where it says it was delivered according to the track an trace

  • what email we can best reach you on

We will send you an update about the delivery

We will review the situation, contact the rider that is supposed to deliver your package and inform you about the status of your delivery. When we have more information we will immediately update you about the situation.ย 

Important note:
Keep in mind that we do a lot of deliveries for several partners. We want to make sure that we can support you with everything to get your package as soon as possible. We advise you to contact the store you ordered from as well.ย 

Did this answer your question?