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The package doesn't fit in the bag, what do I do next?
The package doesn't fit in the bag, what do I do next?

The delivery bag is full but there are packages left to be delivered

Adrik πŸ‡³πŸ‡±πŸ‡¬πŸ‡§ avatar
Written by Adrik πŸ‡³πŸ‡±πŸ‡¬πŸ‡§
Updated over a week ago

We try to make sure that every product you have to deliver, fits in the delivery bag. When you can't put all products in your bag you need to follow this procedure:

First, contact the Packaly Team to removed it from your order. Remember, it is important to send a picture of the product that cannot fit in the bag so we can check with the store.

The store requests a new delivery

In order to get the other products delivered on time, the store can order an extra delivery. This will solve the problem in case there is no single product that exceeds the bag dimensions.Β 

Use the Packaly bagΒ 

The Packaly algorithm will calculate if certain products fit in the bag together. It sums up the dimensions of the goods, if it fits in the dimensions of a Packaly Delivery bag then it is accepted. In case you use another bag, it can happen that your bag is a little smaller. This can cause problems, therefore we recommend you to use the Packaly delivery bag at all times.

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