We try to make sure that every product you have to deliver, fits in the delivery bag. When you can't put all products in your bag you need to follow this procedure:
First, contact the Packaly Team to removed it from your order. Remember, it is important to send a picture of the product that cannot fit in the bag so we can check with the store.
The store requests a new delivery
In order to get the other products delivered on time, the store can order an extra delivery. This will solve the problem in case there is no single product that exceeds the bag dimensions.
Use the Packaly bag
The Packaly algorithm will calculate if certain products fit in the bag together. It sums up the dimensions of the goods, if it fits in the dimensions of a Packaly Delivery bag then it is accepted. In case you use another bag, it can happen that your bag is a little smaller. This can cause problems, therefore we recommend you to use the Packaly delivery bag at all times.